I am a girl in the generation after 80s. I got in touch with computer in high school. I felt very amazing that I can find the answers of almost all questions on baidu. At the beginning, I just talked with friends and found materials on computer. But in college, I saw one of my friends bought a UGG Highkoo boot on computer. It was cheap but its quality was good. From that time, I loved buy things online. The first thing I bought online was also a UGG Highkoo boot. Although it was a copy, it was worthy of the money. The storekeeper was kind-hearted. I asked her many questions and she answered me very patiently. The good customer service gave me a good impression. So I introduced the shop to my friends when they wanted to buy UGG Highkoo boots.

I also had bad experiences of buying things online. In a winter, I wanted to buy cheap uggs boots in new design. But there had no that style of cheap uggs in the shop I liked. So I decided to buy in another shop online. So many shops were selling cheap uggs boots. I did not how to choose one. After I talked to many managers of these shops, I chose one. The storekeeper was very patient when I asked her various questions. After I received the UGG boot, I found that the quality was too inferior. I knew it was just a copy, but it was out of shape after I only wore once. Then, I went to communicate with the storekeeper.